Conilie 1-Year Warranty Policy

At Conilie, we stand behind the quality of our products. That’s why we offer a 1-year limited warranty on selected items, ensuring your peace of mind with every purchase.

1. Warranty Coverage

This warranty covers:

• Manufacturing defects in materials or workmanship.
• Structural issues such as broken springs, stitching defects, or faulty zippers.
• Damage that occurs under normal household use.

2. What is Not Covered

The warranty does not cover:

• Normal wear and tear from regular use.
• Damage caused by misuse, accidents, or improper handling.
• Stains, discoloration, or fabric damage due to liquids, cleaning chemicals, or pets.
• Products that have been altered or repaired by unauthorized parties.

3. Warranty Period

• The warranty is valid for 12 months starting from the date of purchase.
• Proof of purchase (invoice or receipt) is required to claim warranty.

4. Warranty Service

• If a product defect is confirmed, Conilie will provide:
  • Free repair, or
  • Replacement with the same or similar product, or
  • Store credit if repair or replacement is not possible.

5. How to Claim Warranty

• Contact our customer service team via [WhatsApp / Phone / Email].
• Provide your order number, photos/videos of the defect, and a description of the issue.
• Our team will review the claim and arrange the next steps.