Conilie 1-Year Warranty Policy

At Conilie, we stand behind the quality of our products. That’s why we offer a 1-year limited warranty on selected items, ensuring your peace of mind with every purchase.

1. Warranty Coverage

This warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Structural issues such as broken springs, stitching defects, or faulty zippers.
  • Damage that occurs under normal household use.

2. What is Not Covered

The warranty does not cover:

  • Normal wear and tear from regular use.
  • Damage caused by misuse, accidents, or improper handling.
  • Stains, discoloration, or fabric damage due to liquids, cleaning chemicals, or pets.
  • Products that have been altered or repaired by unauthorized parties.

3. Warranty Period

  • The warranty is valid for 12 months starting from the date of purchase.
  • Proof of purchase (invoice or receipt) is required to claim warranty.

4. Warranty Service

  • If a product defect is confirmed, Conilie will provide:
    • Free repair, or
    • Replacement with the same or similar product, or
    • Store credit if repair or replacement is not possible.

5. How to Claim Warranty

  • Contact our customer service team via [WhatsApp / Phone / Email].
  • Provide your order number, photos/videos of the defect, and a description of the issue.
  • Our team will review the claim and arrange the next steps.
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