Conilie Return & Exchange Policy

At Conilie, your comfort is our priority. If you are not fully satisfied with your purchase, we offer flexible return and exchange options to ensure peace of mind when shopping with us.

1. Eligibility for Returns & Exchanges

  • Items can be returned or exchanged within 14 days from the delivery date.

  • Products must be unused, unwashed, undamaged, and returned in their original packaging.

  • A receipt or proof of purchase is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Pillows, mattress toppers, duvets, and bedding sets that have been opened or used.

  • Customized or made-to-order products.

3. Exchange Policy

  • You may exchange your product for another size, color, or item of equal value.

  • If the new item is of higher value, the price difference must be paid.

  • If it is of lower value, the difference will be refunded as store credit.

4. Refund Policy

  • Approved refunds will be issued to the original payment method within 7–14 business days.

  • For Cash on Delivery (COD) orders, refunds will be processed as store credit or bank transfer.

5. Damaged or Defective Products

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos as proof.

  • We will arrange a free replacement or full refund.

6. How to Request a Return or Exchange

  • Contact our customer support team via [WhatsApp / Phone / Email].

  • Provide your order number, product details, and reason for return or exchange.

  • Our team will guide you through the process and arrange pickup or drop-off (shipping fees may apply).
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